IF YOU HAVE PAID ALREADY, WE WILL CALL YOU SHORTLY TO TAKE YOUR MEDICAL BACKGROUND AND SCHEDULE THE DOCTOR
A consult call is required for the Doctor to decide to give medical advice, make a referral to another healthcare provider, write a new prescription or refill an older one. Just like any visit to a Doctor's office, there is no guarantee the Doctor will decide to prescribe medications, It is the Doctor's decision based on your individual case. Please see "Rx we Prescibe" above for list of medications we do and do not prescribe. Please note that your fee pays for the Doctors time and making a call to you, not for a prescription. No refunds are given if you don't get a prescription or do not like the Doctor's advice.
Each level of services promises a Doctor will call you within a certain period of time. For example, our 30 minute service requires the Doctor call you within 90 minutes of you CALLING US to complete your medical history. Since we process requests as quickly as possible, many customers get a call in just a few minutes after finishing the medical questions. If a customer pays $99 for 2 hour service, and our Doctor does not initiate a call to them until 5 hours, we will refund the portion of the fee covering the shorter time. So in this case, a 5 hour response would fall into the $69 6 hour service so we would refund the customer the $30 difference, provided the customer was available to take our Docotor's call. If our Doctor calls the patient within the 2 hour window and the patient does not answer, no such guarantee applies and the full service fee is due.
We do not give refunds to anyone who actually has spoken to by one of our doctors, since they get paid for their time and making a call to you. We do not issue refunds when our Doctor has called you but the call was not answered. We do not issue refunds when the customer purchases but fails to call us to give us their medical history and schedule a doctor.
© 2017 Health Care Now, Inc. All rights reserved. 24hourPhysicians is a trademarks of Healthcare Now Inc. and may not be used without written permission. Health Care Now Inc./24hourPhysicians does not replace the primary care physician. Health Care Now, inc./24hour Physicians does not guarantee that a prescription will be written. Health Care Now, Inc. operates subject to state regulation and may not be available in certain states. Health Care Now, Inc.does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Health Care Now, Inc. physicians reserve the right to deny care for potential misuse of services. Any legal disputes will be contested in the Collin County Texas.